Support
Contact EcoLifeInsure
We help with quotes, comparison results and applications made through this platform. Anything relating to an issued policy or a claim is handled by the insurer that issued it.
Quotes and comparison
Questions about the details you entered, why a plan appears or does not appear, or how a price was matched.
Applications
Help finishing an application, correcting details you entered, or withdrawing an application before it is submitted.
Privacy and security
Requests to access or correct your information, or to report a security concern with the platform.
Policies and claims
Once a policy is issued, contact the insurer directly. Claims, cover questions and cancellations are handled by the insurer.
Before you write to us
Include your quote reference (beginning with QT) or application reference (beginning with AP) if you have one. That lets us find your details without asking you to re-enter them.
Please do not send payment card numbers, passwords or passport scans by email. We will never ask you for your password.
Contact details
Opening hours
Phone and email support
Monday to Friday: 8:30am – 6pm (AEST)
Saturday: 9am – 4pm (AEST)
Closed on Sunday and all national and state public holidays
Response times
Enquiries received during opening hours are answered the same business day where possible. Urgent medical matters should go to your insurer's support line, which is listed in your policy documents, or to emergency services on 000.